If you have made an online reservation and wish to cancel or change your booking please follow the instructions below, note that some hotels may charge a cancellation fee.

How do I cancel or change my reservation?

Please log on to 'My Booking' by clicking on the cancellation/change link provided on your confirmation email, this will take you to your My Booking page. From your My Booking page, select My Booking Self Service. Click on change to modify a room or click cancel to cancel the room. Hotel cancellation fees may apply.

Where can I find the cancellation policy of the hotel?

At the bottom of the page of the hotel you will find the hotel conditions, including their cancellation policy. However please note that these are general conditions, which may vary according to the specific room type or special offer of your choice. Therefore, please make sure you click on the “More Information” link, located right next to the room name. In this section you will see if a special deposit or cancellation policy applies.

How do I know that my booking has been cancelled?

After your reservation has been cancelled, you will receive an email to confirm your cancellation. If you do not receive the cancellation email, please check your Spam/junk folder to see if the email is there. If you have not received a cancellation email in your inbox or Spam/junk folder, please contact the booking.com customer service team with the details of your reservation: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

I booked by phone/email/post how do I cancel?

If you booked your room directly with the hotel via phone/email or post you will need to contact the hotel again in-order to cancel your booking.

If you have any further comments or questions please do not hesitate to contact us.